Arthur Chen

Technical Writer | LXD | Customer Ed

About me

Hi! I'm a lifelong learner with a passion for making knowledge and skills accessible by breaking down complex information into clear and concise documentation and engaging learning experiences.Outside of my professional dabbles, you'll find me learning languages, playing piano & dancing salsa.

Work Samples

This simple end-user guide helps customers understand why the labeling on their domain differs from standard labels seen in Knowledge Base examples.

This step-by-step guide helps clients input and manage org-wide and departmental budgets in a feature update that came with a slight UI learning curve

This complex multi-step nested guide helps IT administrators integrate NetSuite, an ERP software, with Procurify

Experience Overview

  • Learning and Enablement Specialist in SaaS for 2 years

  • Client and Customer Service for 5+ years

  • Public Educator for 5+ years

  • Founder and Instructor @ Fluent in Math Tutoring

Skills/Strengths

  • Technical Documentation

  • SaaS Product Training

  • Knowledge Management (Zendesk)

  • LMS Management (WorkRamp)

  • Learning Experience Design

  • Video Editing (Camtasia)

  • HTML/CSS

©2024 Arthur Chen